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Frequently Asked Questions
Frequently Asked Questions
Returns and Exchanges
Q: What is your return policy?
A: We offer easy returns within 30 days of delivery. Items must be unworn, in their original condition, with tags attached, and in their original packaging.
Q: How do I return an item?
A: Simply visit our Returns Portal, enter your order details, print a prepaid shipping label, and send it back to us. It's that easy!
Q: Are exchanges free?
A: Yes! We offer free size exchanges within 30 days. Simply select “Exchange” when processing your return and choose your new size.
Refunds
Q: How long does it take to get a refund?
A: Please allow 3-5 business days for us to process your return once we receive it. Your bank may take an additional 2-3 days to deposit the refund.
Q: Will I receive a full refund?
A: You will receive a full refund of the price of the item. Original shipping charges are not refundable unless the return is due to our error.
Shipping Costs
Q: Who pays for return shipping?
A: We offer free return shipping labels for all orders.
Q: How long does it take to exchange an item?
A: We will ship your new item within 1 business day of processing your return. You will receive tracking information via email.
Product Questions
Q: Can I return customized shoes?
A: Unfortunately, we do not accept returns of customized or monogrammed items unless the item is defective.
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